WE ARE OPEN AND OPERATING

Our online booking system is active and accepting bookings.  Please book your session here 

 

Voucher Extensions

For any customer who may be concerned about their voucher running out, please do not worry.  A 6 month extension has already been applied to ALL our vouchers.  This applies to vouchers purchased from ourselves AND from our voucher partners  (these must be redeemed with us before they expire to qualify).   

COVID SECURE POLICY AND PROCEDURES

Your Health and Safety and that of our staff is our prime concern.   Due to the nature of the experience we offer, which takes place in close proximity to our staff inside a confined space, we are going significantly further than the Government guidelines in order to ensure we have a safe environment for our customers and staff.  

We realise that these rules are lengthy and serious but please read them fully as they are non-negotiable and carry no exceptions.  By booking a session you are agreeing to be bound by these procedures and rules.

Being COVID Secure is a two way street.  We have responsibilities to you and you, in turn, have responsibilities to us;

Please note that these procedures are under constant evaluation and we reserve the right to alter them at any time in order to safeguard our customers and staff.

YOUR RESPONSIBILITES

       BEFORE YOU ARRIVE AT OUR SITE;

  • If you or anyone you have been in close contact with in the last 14 days have tested positive for COVID19 or are showing ANY symptoms including ANY cough or ANY sneezing.  CANCEL YOUR APPOINTMENT.  You will be able to rebook for a later date at no penalty. Voucher extensions will be applied if required to facilitate this.

  • If you  have been advised to SELF ISOLATE or QUARANTINE by a doctor or NHS services. CANCEL YOUR APPOINTMENT. You will be able to rebook for a later date at no penalty. Voucher extensions will be applied if required to facilitate this.

  • If you  live in an area which is subject to local lockdown rules. CANCEL YOUR APPOINTMENT.  You will 

        be able to rebook for a later date at no penalty. Voucher extensions will be applied if required to facilitate

        this.

 

  • Please note appointment cancellations must be made ahead of time.  This can be done by email on bookings@virtualflightexperience.co.uk or by phone.  The earlier you can tell us the better, as we can then re-book your slot, but at the latest we need to be informed is the day before your flight. Messages advising us you could not attend after the event or “no shows” will result in the voucher and session being lost.  There will be no exceptions to this.

       WHEN YOU ARRIVE AT OUR SITE;

  • BRINGING GUESTS The participant may bring 1 guest with them to enjoy the 737 experience at no extra charge.  Starting from Thursday 20th August we hope to be able to allow up to a further 2 guests to come along in our 737 at £10 per guest.  Please note all guests must be from the same household or bubble as the participant and there is no waiting facility on site.   If you are flying our Seneca simulator this will be limited to 1 guest only for the foreseeable future due to the confined nature of the Seneca simulator.

 

  • PLEASE ARRIVE 20 MINUTES BEFORE your stated session time but no earlier, this is to facilitate adequate spacing between sessions. 

 

  • PLEASE WAIT IN YOUR CAR. Upon arrival, please wait in your car until a member of our team collects you.

 

  • CONTACTLESS TEMPERATURE measurements will be taken when you arrive, max allowable temperature 38 degree Celsius.  If you are found to have a temperature, your session will not be able to proceed and you will be asked to rebook at a later date. This will also be the case if you or any of your party arrive exhibiting any symptoms.

  • HAND DISINFECTANT - everyone will be required to disinfect their hands on arrival using the supplied hand sanitiser.  You will also be asked to re-sanitise your hands before entering the simulators and again on exiting them.

 

  • FACE MASKS ARE MANDATORY for everyone at all times inside our building as is appropriate distancing wherever possible.   Please bring your own face mask (non vented type please).  If you do not have a face mask you may purchase one from reception on arrival for £1.  Pilots may also be required to wear a face shield (supplied by us) in addition to the mask.    ​If you cannot wear a face mask for medical or other reasons then please contact us ASAP before your session date to discuss the options.  

  • THESE RULES APPLY TO EVERYONE WITHOUT EXCEPTION 

 

OUR RESPONSIBILITIES

  • We will be applying the same rules to ourselves as we expect you to comply with in terms of symptoms, temperature etc.

 

  • All our team will wear face shields for your protection and sanitise their hands regularly. 

 

  • We have installed a series of measures and systems inside our building and simulators designed to protect our customers and staff.

 

  • We will provide a clean, sanitised and air filtered environment for you to visit. 

  • We will disinfect the reception area, briefing rooms and all of the contact points in the simulator before and after each customer.

  • We will record the contact details of each visitor for COVID track and trace purposes.

  • We will not be supplying any refreshments during the course of the pandemic.  If you are due to be with us for a lengthy session, please bring your own refreshments if you need them (note that food and drink may not be consumed inside the simulators)

  • We have carried out a comprehensive risk assessment in respect of the operation of our simulators.  If you comply with all our procedures then we are satisfied that the risk associated with a visit to our centre will be low.

 

On a final note, we know that the above is very strict and serious.  That having been said we are still totally committed towards ensuring that you have an amazing and fun time when you visit us.  We are confident that these rules will not impact upon your enjoyment of  your visit in any way.

If you would like to speak with us or have any queries then please email bookings@virtualflightexperience.co.uk or call us on 0330 124 8777.

 

Virtual Flight Experience Limited.  2020.  All rights reserved.