COVID

WE ARE OPEN AND FULLY OPERATIONAL

Last Updated 24 July 2021.

FACE COVERINGS STILL MANDATORY

We operate our simulator sessions within a confined indoor space in very close proximity to our staff.  Therefore in order to continue to safeguard the health of both our customers and staff,  all COVID procedures for visits to our centre will remain in place until further notice.  This includes the continued requirement for mask wearing, temperature checks and all other procedures as detailed below.  

 

This policy is in line with the advice given by the Governments Chief Medical Officer and will be reviewed monthly.

DON'T WANT TO WEAR A MASK?

  We are trialling a programme aimed at enabling customers to visit us without a face covering.  

Places for the programme will be limited and must be arranged before the date of your visit.

You can apply to be considered for the test programme here 

VOUCHER EXTENSIONS

 

All vouchers purchased directly from ourselves which were valid at the first lockdown, 23 March 2020, were extended by 6 months.

VFE was open and fully operational during July, August, September and October 2020. 

VFE vouchers which were valid at the second lockdown on November 5th 2020 received a 12 month extension.

 

We have been fully operational again since 17th May 2021.  

 

Third party vouchers (meaning vouchers purchased anywhere other than directly from VFE eg. groupon etc) can also qualify for an extension directly from VFE  but you must contact us and provide us with the details before they expire in order to qualify for an extension.   

MAKE YOUR BOOKING 

 Our online booking system is active and accepting bookings

 

Please note that due to the requirements under our COVID Secure system to provide adequate spacing between all of our sessions, all session times are subject to possible alteration.  We will make every effort to avoid any change to your start time, however if we do need to change the time or date of the session we will contact you via email and provide as much notice as possible. 

TOILETS CLOSED

Please note that our toilet facilities will remain closed until further due to the increased transmission risk factor associated.  We regret this inconvenience but it has to be imposed for the safety of our customers and staff.  

COVID SECURE POLICY AND PROCEDURES

Your Health and Safety and that of our staff is our prime concern.   Due to the nature of the experience we offer, which takes place in close proximity to our staff inside a confined space, we operate to tighter restrictions than the Government guidelines in order to ensure we have a safe environment for all of our customers and staff.  

We have carried out a comprehensive risk assessment in respect of the operation of our simulators.   If you comply with our procedures we are satisfied that the risk associated with a visit to our centre will be low.​

We realise that these rules are lengthy and serious but please read them fully as they are non-negotiable and carry no exceptions.  By booking a session you are agreeing to be bound by these procedures and rules.

Being COVID Secure is a two way street.  We have responsibilities to you and you, in turn, have responsibilities to us;

Please note that these procedures are under constant evaluation and we reserve the right to alter them at any time in order to safeguard our customers and staff.

YOUR RESPONSIBILITIES

       BEFORE YOU ARRIVE AT OUR SITE;

  • If you or anyone you have been in close contact with in the last 14 days have tested positive for COVID19 or are showing ANY symptoms including ANY cough or ANY sneezing.  CANCEL YOUR APPOINTMENT.  You will be able to rebook for a later date at no penalty. Voucher extensions will be applied if required to facilitate this.  

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  • If you  have been advised to SELF ISOLATE or QUARANTINE by a doctor or NHS services. CANCEL YOUR APPOINTMENT. You will be able to rebook for a later date at no penalty. Voucher extensions will be applied if required to facilitate this.

  • Please note appointment cancellations must be made ahead of time.  This can be done by email on bookings@virtualflightexperience.co.uk or by phone.  The earlier you can tell us the better, as we can then offer your slot to another customer. Messages advising us you could not attend after the event or “no shows” will result in the voucher and session being lost.  There will be no exceptions to this.

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       WHEN YOU ARRIVE AT OUR SITE;

  • BRINGING GUESTS The participant may bring 1 guest with them to enjoy the 737 experience at no extra charge.  Up to a further 3 guests may also join the participant in our 737 at £10 per guest.  Please note all guests must be from the same household or bubble as the participant and there is no waiting facility on site.   If you are flying our Seneca simulator or attending a Future Pilot Course this is limited to 1 guest only for the foreseeable future due to the confined nature of the Seneca simulator.

 

  • PLEASE ARRIVE 20 MINUTES BEFORE your stated session time.  This is to facilitate adequate spacing between sessions and to provide time for your pre-flight briefing. 

 

  • PLEASE WAIT IN YOUR CAR. Upon arrival, please wait in your car until a member of our team collects you.

 

  • CONTACTLESS TEMPERATURE measurements will be taken from everyone in your party when you arrive, maximum allowable temperature is 38 degree Celsius.  If anyone is found to have a temperature, your session will not be able to proceed and you will be asked to rebook at a later date. This will also be the case if you or any of your party arrive exhibiting any symptoms.

  • HAND DISINFECTANT - everyone will be required to disinfect their hands on arrival using the supplied hand sanitiser.  You will also be asked to re-sanitise your hands before entering the simulators and again on exiting them.

 

  • FACE MASKS ARE MANDATORY for everyone at all times inside our building.   Due to the confined nature of our simulators the requirement for face mask wearing is mandatory.  There are no exceptions or exemptions to this. If you are unable to wear a face covering for medical reasons please contact us before your session date so that we can discuss the options available to you. 

  • THESE RULES APPLY  WITHOUT EXCEPTION 

 

OUR RESPONSIBILITIES

  • We will be applying the same rules to ourselves as we expect you to comply with in terms of symptoms, temperature etc.

 

  • All our team will wear face masks for your protection and sanitise their hands regularly. 

  • Our team members will be taking lateral flow tests twice weekly.  

 

  • We have installed a series of measures and systems inside our building and simulators designed to protect our customers and staff.

 

  • We will provide a clean, sanitised and air filtered environment for you to visit. 

  • We will disinfect the reception area, briefing rooms and all of the contact points in the simulator before and after each customer.

  • We will record the contact details of each visitor for COVID track and trace purposes.

Please note:  We will not be supplying any refreshments during the course of the pandemic.  If you are due to be with us for a lengthy session, please bring your own refreshments if you need them (Food and drink may not be consumed inside the simulators)

 

On a final note, we know that the above is very strict and serious.  That having been said we are still totally committed towards ensuring that you have an amazing and fun time when you visit us.  

If you would like to speak with us or have any queries then please email bookings@virtualflightexperience.co.uk or call us on 0330 124 8777.