FAQs

 

Do I need any flying experience?
No, in fact most of our customers have no flying experience whatsoever. Our sessions are tailored to suit the level of knowledge and expertise you have and our friendly instructors will make sure you have a fantastic time, no matter what your experience level.

 

Are your simulators realistic?

Yes.  Our simulators are amongst the most advanced and realistic fixed base simulators in the world. Our Seneca simulator is a real aircraft and our Boeing 737 is a high fidelity training device which is a 1:1, fully functional replica of the real aircraft.  Our simulators provide a total immersion experience due to their  full wrap around visuals, sound and vibration systems.  

How do I book my flight?

Our sessions are booked via our online booking portal.  Click the link at the top of this page to schedule your visit.

When can I book my flight?

You may book your flight as soon as you have received your confirmation email following checkout.  Our vouchers are valid for 18 months from the date of issue which is the time by when you must take your session, not just book it.

What are your opening times?

We are open Monday to Saturday 9am to 5pm.  

Can I just turn up?

No, due to the nature of the business we operate and the fact that we are located on a secure private estate we are unable to accept drop in callers.  Please do not arrive at our gates without an appointment as we will not be able to grant you access.

Are there any age or size limitations?

The minimum age is 10 for both pilots and spectators. We are sadly not able to accommodate children under that age at our centre.  There is no upper age limit but guests under the age of 18 must be accompanied by a responsible adult.  Due to seat height variables, 4 feet or taller is recommended to see the runway environment with the visual display system.  Our 737 is an exact replica of the flight deck of the real aircraft and as such, it is a bit of a squeeze to get in.  Consequently our simulator is suitable only for people with good general mobility who are able to bend and twist their bodies unaided. Guests who have poor mobility, are over 6'3" tall or over 18 stone in weight should talk to us before booking as our simulator may not be suitable for you.  This is even more important in our Seneca sim as that is a real light aircraft and does require a fair degree of mobility in order to squeeze into position.  If in doubt, please call us and we will be happy to discuss the options with you.

What about disabled access?
Our simulators are not appropriate for disabled guests.  They are also not recommended for guests who suffer from claustrophobia, motion sickness, epilepsy, those with restricted mobility or with a nervous disposition.

Can I bring a friend along?

Yes of course. You are welcome to bring a guest with you to enjoy your experience at no extra charge.  Up to 2 additional guests may also accompany you at a cost of £10 per guest, please note that you may bring only 1 guest into our Seneca.   Please note that only one person will be able to fly the simulator unless you have purchased multiple vouchers.

 

Can larger groups be accommodated as well?

Yes.  Please contact us for more details or see our sections on corporate and party events.

Can I buy an experience as a gift?

Absolutely, one of our experiences would be an unforgettable gift for someone.  You are very welcome to buy a flight and transfer it to someone of your choosing.  You can be sure that this will be one gift they will never forget!

Do you have parking on site?

Yes we have ample free parking in our secured, off road facility.​

Do I need to bring identification?

Yes, due to the potential security implications of the service we provide we are required to verify all clients flying via valid photo ID such as a drivers licence or passport.  In the case of minors then we are required to ID the accompanying adult.   Please note that if you do not bring valid Photo ID with you then we will be unable to allow you into the simulator. View our GDPR compliance statement. 

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Is alcohol allowed in the centre?

No, due to the delicate nature of the simulator components we operate a strict no alcohol policy.  Clients who appear to be intoxicated or under the influence of banned substances will not be able to enter the simulator and will be asked to leave without refund.  We also reserve the right to refuse entry at our absolute discretion to anyone who we deem to be unsuitable for this experience.

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© 2020 Virtual Flight Experience Limited.      Company Number: 10262708 .    All rights reserved.