COVID

WE ARE OPEN AND FULLY OPERATIONAL

Last Updated 15/10/2021.

If you have any queries in relation to our COVID rules please do not wait until you arrive on site to discuss them.  Instead we ask you contact us before your visit either by emailing bookings@virtualflightexperience.co.uk or by calling us on 0330 124 8777.

VOUCHER EXTENSION POLICY 

ALL VFE vouchers which were valid at the second lockdown on November 5th 2020 received a 12 month extension.  If you have a voucher that has now expired during covid, please contact us asap as we have some options available for further extensions which may apply to you.  

FACE COVERINGS STILL MANDATORY

We operate our simulator sessions within a confined indoor space in very close proximity to our staff.  Therefore in order to continue to safeguard the health of both our customers and staff,  all COVID procedures for visits to our centre will remain in place until further notice.  This includes the continued requirement for mask wearing, temperature checks and all other procedures as detailed below.  

 

This policy is in line with the advice given by the Governments Chief Medical Officer and will be reviewed monthly.

DON'T WANT TO WEAR A MASK?

  We are trialling a programme aimed at enabling customers to visit us without a face covering.  

If you are double vaccinated and prepared to take a lateral flow test on arrival, then you do not have to wear a mask.  Please note that you must apply to become part of the trial before your session date.  Information on how to do this will be sent to you after you book your visit. 

TOILETS CLOSED

Please note that our toilet facilities will remain closed until further notice due to the increased transmission risk factor associated.  We regret this inconvenience but it has to be imposed for the safety of our customers and staff.  

COVID SECURE POLICY AND PROCEDURES

Your Health and Safety and that of our staff is our prime concern.   Due to the nature of the experience we offer, which takes place in close proximity to our staff inside a confined space, we operate to tighter restrictions than the Government guidelines in order to ensure we have a safe environment for all of our customers and staff.  

By booking a session you are agreeing to be bound by these procedures and rules.

Being COVID Secure is a two way street.  We have responsibilities to you and you, in turn, have responsibilities to us;​

Please note that these procedures are under constant evaluation and we reserve the right to alter them at any time.

YOUR RESPONSIBILITIES

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  • PLEASE ARRIVE 20 MINUTES BEFORE your stated session time.  This is to facilitate adequate spacing between sessions and to provide time for your pre-flight briefing. 

 

  • PLEASE WAIT IN YOUR CAR. Upon arrival, please wait in your car until a member of our team collects you.

 

  • CONTACTLESS TEMPERATURE measurements will be taken from everyone in your party when you arrive, maximum allowable temperature is 38 degree Celsius.  If anyone is found to have a temperature, your session will not be able to proceed and you may need to purchase a new voucher to visit us in the future.

  • COVID SYMPTOMS If either you or anyone in your party exhibits COVID symptoms whilst with us, meaning any cough or any sneezing, your session will be stopped and you will need to purchase a new voucher to visit us in the future.   If you have developed COVID symptoms or have tested positive shortly before your session date please contact us ASAP so we can discuss your options. 

  • BRINGING GUESTS The participant may bring 1 guest with them to enjoy the 737 experience at no extra charge.  Up to a further 3 guests may also join the participant in our 737 at £10 per guest.  Please note there is no waiting facility on site.   If you are flying our Seneca simulator or attending a family Future Pilot Course this is limited to 1 free guest and 1 paid guest due to the smaller size of the aircraft.

  • HAND DISINFECTANT - everyone will be required to disinfect their hands on arrival using the supplied hand sanitiser.  You will also be asked to re-sanitise your hands before entering the simulators and again on exiting them.

 

  • FACE MASKS ARE STILL MANDATORY   Due to the confined nature of our simulators, the requirement for face mask wearing is still mandatory for everyone attending, including children 10 years or older.  There are no exceptions or exemptions to this. If you are unable to wear a face covering please contact us ASAP so that we can discuss the options available to you. 

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OUR RESPONSIBILITIES

  • We will be applying the same rules to ourselves as we expect you to comply with in terms of symptoms, temperature etc.

 

  • All our team will wear face masks for your protection and sanitise their hands regularly. 

  • Our team members will be taking regular lateral flow tests.  

 

  • We have installed a series of measures and systems inside our building and simulators designed to protect our customers and staff.

 

  • We will provide a clean, sanitised and air filtered environment for you to visit. 

  • We will disinfect the reception area, briefing rooms and all of the contact points in the simulator before and after each customer.

  • We will record the contact details of each visitor for COVID track and trace purposes.​

Please note:  We will not be supplying any refreshments during the course of the pandemic.  If you are due to be with us for a lengthy session, please bring your own refreshments if you need them (Food and drink may not be taken inside the simulators)